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Public opinion of health system average

Author: spez
ZAGREB, June 15 (Hina) - Croatian citizens assessed the health system in the country with a 3.3 (C) grade, assessing that its greatest advantage is qualified medical staff and the way they treat patients while most complaints referred to waiting lists and lack of funding, shows a regular survey of public opinion of Croatia's health system, conducted by the health insurance institute (HZZO).

The HZZO was graded with a 3.2 score while the Health Ministry was given a straight 3, 0.1 points higher than last year's score.

Waiting lists were among the most worrying problems for 43% of respondents while 20% considered the lack of funding to be a problem and 15.6% believe that poor work organisation was the most worrying.

Expensive medication and insufficient medical personnel is seen to be a problem by 11% of the respondents while 9% believe that corruption, bribes and who-you-know is a problem. 8.2% of the respondents were unsatisfied with the treatment they received from medical staff and their manners.

As much as 93% of the respondents said that they had never been asked to give a bribe while 6% claimed that they had been asked at least once.

Citizens believe that free medical care or a minimum charge is one of the greatest advantages of the health system, however, 24.4% could not identify any specific advantages and 11.9% considered that there weren't any.

Around 65% of patients were satisfied with the service in hospitals, in primary health care and with their dentists while 82% said they were satisfied with their family doctor.

Around 21% of the respondents stated that they had used private medical services and 90% were satisfied with the treatment received.

The survey covered 800 participants from all over Croatia aged 18 or more.

(Hina) sp

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