The HZZO was graded with a 3.2 score while the Health Ministry was given a straight 3, 0.1 points higher than last year's score.
Waiting lists were among the most worrying problems for 43% of respondents while 20% considered the lack of funding to be a problem and 15.6% believe that poor work organisation was the most worrying.
Expensive medication and insufficient medical personnel is seen to be a problem by 11% of the respondents while 9% believe that corruption, bribes and who-you-know is a problem. 8.2% of the respondents were unsatisfied with the treatment they received from medical staff and their manners.
As much as 93% of the respondents said that they had never been asked to give a bribe while 6% claimed that they had been asked at least once.
Citizens believe that free medical care or a minimum charge is one of the greatest advantages of the health system, however, 24.4% could not identify any specific advantages and 11.9% considered that there weren't any.
Around 65% of patients were satisfied with the service in hospitals, in primary health care and with their dentists while 82% said they were satisfied with their family doctor.
Around 21% of the respondents stated that they had used private medical services and 90% were satisfied with the treatment received.
The survey covered 800 participants from all over Croatia aged 18 or more.