The call centre offers free and confidential help and support to victims and witnesses, as well as their families, at the helpline 116 006, where victims and witnesses can receive legal and practical information, contact information of relevant institutions and organisations, and emotional support.
Since 2013, more than 13,000 callers have contacted the call centre.
Over 270 volunteers, most of whom are law, psychology and social work students, have received training to date, and together they have done over 40,000 hours of volunteer work.